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SIAM - Service Integration and Management

 SIAM Framework

SIAM is a function that uses standards to coordinate service delivery to work consistently together to deliver business benefits. For us the SIAM function spans across all major dimensions of an IT Delivery Framework:

SIAM Framework

SIAM ensures that an end-to-end-service view and responsibility is established and defines the underlying service structure. SIAM incorporates the Service Delivery Management & Service Control Organization and operates the governance structures across all internal and external suppliers. For the relevant SIAM roles it is crucial to develop Service Broker and Multiprovider Management Skills. Also part of SIAM is the enhancement of the existing ITSM Processes and Tools towards a Multiprovider environment and enable KPI steering. To ensure an integrated sourcing and supply framework the commitment to a common statement of work service management is necessary.

Our SIAM Framework defines the necessary functions and tasks within a Service Integration Function:

SIAM Framework - Service Intrgration Function 

We are experts in defining the Service Architecture and embedding the Service LifeCycle in your organization as core of a SIAM function. We establish a user and business centric Service Delivery Management ensuring that the expected service levels are delivered. Furthermore we reshape your ITSM processes and tools according to market standards like IT4IT and ITIL to ensure a completely integrated framework crossing all internal and external supply organizations. The active Supply Orchestration is crucial for an effective SIAM function - we enable your organization in managing the different providers as well as finding the right sourcing strategies. Incorporating further Cross Domain Service Delivery functions like Identity & Access Management and the Service Desk completes our picture of an effective SIAM Function.

For further information or if you have any questions please do not hesitate to contact us.

Contact: Tobias.Waellisch@karer-consulting.com